GCS Case Study
Client: All Clients – Responsive Repairs
16% Reduction in Responsive Repairs
What we did
We have over the past 2 years been heavily focussing on the small incremental gains that our clients could take advantage of. As a result and through the continuous efforts we have undertaken by improving Service Provider first time fix rates, analysing key repair trends, improving engineer skill sets and competencies and advising our clients were proper stock investment was needed, our clients have seen a 16% reduction in responsive repairs.
By definition resident satisfaction rates have increased, resident dissatisfaction claims have reduced and our clients have been able to attract financial reductions in service delivery costs.